Terms & Conditions
Last updated: April 1, 2026.
Welcome to Wizbet (the “Website”), operated by and under the trading name Wizbet Australia (“Wizbet,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access and use of the Website and all associated gaming, entertainment, and wagering services offered to users (“you” or “Player”).
By registering an account, accessing, or using any service provided by Wizbet, you agree to be bound by these Terms. Please read them carefully before proceeding. If you do not agree, you must not use our Website or services.
1. General Information
1.1. Wizbet operates as an online casino platform that offers games of chance, skill-based games, and wagering opportunities to players who meet all local eligibility requirements.
1.2. Access to Wizbet is restricted to users who are physically located in Australia and meet the legal gambling age requirements of their respective jurisdictions (18 years or older).
1.3. By creating an account and participating in any of the games offered, you confirm that you are acting in accordance with the Interactive Gambling Act 2001 (Cth), as well as applicable state and territory laws.
1.4. Wizbet reserves the right to modify, amend, or update these Terms at any time. Continued use of the Website after any change constitutes acceptance of the revised Terms.
1.5. These Terms form a legally binding agreement between you and Wizbet.
2. Eligibility
2.1. To use the Website or its services, you must:
- Be at least 18 years old.
- Have full legal capacity to enter into binding contracts.
- Be physically located within a jurisdiction that does not prohibit participation in online gambling.
- Use the Website solely for personal entertainment purposes.
2.2. It is your responsibility to ensure that online gambling is not restricted or prohibited in your jurisdiction of residence.
2.3. Employees, contractors, or affiliates of Wizbet and their immediate family members are not eligible to open a player account or participate in any games for real money.
2.4. Wizbet reserves the right to request proof of age, identity, and location at any time. Failure to provide satisfactory documentation may result in the suspension or closure of your account.
3. Account Registration
3.1. To play games or use wagering services, you must register and create a player account (“Account”) on the Website.
3.2. When registering, you agree to provide accurate, complete, and current information, including your name, email address, date of birth, and residential address.
3.3. You are responsible for maintaining the confidentiality of your Account credentials (username and password). Any activity on your Account will be deemed to have been carried out by you.
3.4. Multiple accounts per individual or household are not permitted.
3.5. Wizbet reserves the right to suspend or terminate any duplicate or fraudulent accounts and void associated winnings.
3.6. You may close your account at any time by contacting customer support via email at [email protected].
4. Verification and KYC Requirements
4.1. Wizbet is committed to compliance with Australian Anti-Money Laundering and Counter-Terrorism Financing laws.
4.2. As part of our Know Your Customer (KYC) process, you may be required to submit verification documents before deposits, withdrawals, or continued account activity.
4.3. Acceptable forms of identification include:
- Government-issued photo ID (passport, driver’s license).
- Proof of address (utility bill or bank statement less than 3 months old).
- Proof of payment method (where applicable).
4.4. Failure to complete verification within a reasonable timeframe may result in temporary suspension of the account until compliance checks are completed.
5. Deposits and Withdrawals
5.1. Wizbet supports secure payment methods including credit/debit cards, e-wallets, cryptocurrency, and bank transfers.
5.2. All transactions are processed in Australian Dollars (AUD) unless stated otherwise. Conversion fees may apply for other currencies.
5.3. Minimum and maximum deposit or withdrawal limits may vary depending on the payment method used. These are displayed within the cashier section of your Account.
5.4. You must only deposit funds that originate from legal and verifiable sources.
5.5. Withdrawals can only be processed to payment methods registered in the same name as the account holder.
5.6. Wizbet reserves the right to conduct verification checks before processing payments to prevent fraud or misuse.
5.7. Pending withdrawals may be cancelled by the player prior to processing. After approval, withdrawal requests cannot be reversed.
5.8. Wizbet is not responsible for delays caused by third-party payment providers or banks.
6. Bonuses and Promotions
6.1. From time to time, Wizbet may offer promotional bonuses, free spins, or loyalty rewards to eligible players.
6.2. All promotions are subject to specific bonus terms, wagering requirements, and time limits as displayed on the Website.
6.3. Bonus offers are limited to one per individual, household, IP address, or payment account unless expressly stated otherwise.
6.4. Wizbet reserves the right to amend, cancel, or revoke any promotion if fraudulent activity, misuse, or technical errors are detected.
6.5. Where wagering requirements apply, funds cannot be withdrawn until such conditions are fully met.
6.6. Bonuses cannot be transferred, sold, or redeemed for cash.
7. Responsible Gambling
7.1. Wizbet promotes responsible gaming and provides tools to help users control their gambling activity.
7.2. Players may set personal limits on deposits, wagering, or session time within their account settings.
7.3. Self-exclusion options allow users to suspend access for a chosen period or permanently.
7.4. If you believe gambling is negatively affecting your life, we encourage you to seek support through organizations such as Gambling Help Online (1800 858 858) or local counselling services.
7.5. Wizbet will take reasonable measures to enforce self-exclusion requests and protect vulnerable players from excessive gambling.
8. Gaming Fairness and Integrity
8.1. All games provided on the Wizbet platform are powered by trusted and licensed software providers using certified Random Number Generators (RNG) to ensure fairness and randomness.
8.2. Reports of game malfunction or dispute should be submitted immediately via [email protected].
8.3. In the event of software or hardware malfunction, game results and associated winnings may be voided, and wagers refunded at the company’s discretion.
8.4. Wizbet does not tolerate collusion, cheating, or exploitation of technical loopholes. Any detected unfair play may result in account closure and forfeiture of balance.
9. Prohibited Activities
9.1. The following actions are strictly prohibited on the Website:
- Attempting to manipulate games or exploit system vulnerabilities.
- Using VPNs, proxy servers, or other methods to disguise your location.
- Participating in fraudulent or money-laundering activities.
- Transferring funds between player accounts.
- Posting offensive, defamatory, or illegal content in chat or community features.
9.2. Violation of these rules may lead to immediate account suspension, voiding of winnings, and notification to the relevant authorities.
10. Intellectual Property
10.1. All intellectual property rights on the Website — including logos, text, graphics, software, and trademarks — belong to Wizbet or its licensors.
10.2. Players are granted a limited, non-transferable, non-exclusive license to use the Website for personal entertainment only.
10.3. You must not copy, reproduce, distribute, or modify any Website content without prior written consent from Wizbet.
11. Privacy and Data Protection
11.1. Wizbet collects and processes personal information in accordance with the Australian Privacy Principles (Privacy Act 1988).
11.2. Information collected may include name, contact details, payment data, gameplay activity, and computer IP address.
11.3. The purposes of data collection include:
- Account setup and.
- Transaction.
- Player protection and responsible.
- Marketing and promotional communication (with consent).
11.4. Wizbet uses encryption and secure systems to protect your data from unauthorized access.
11.5. You may request a copy of your personal information or withdraw consent for marketing at any time by contacting [email protected].
11.6. Wizbet may disclose information to regulatory bodies, banks, or law enforcement authorities where legally obligated.
12. Legal Compliance and Jurisdiction
12.1. Wizbet strictly adheres to Australian gambling legislation, including the Interactive Gambling Act 2001 (Cth), and relevant state and territory regulations.
12.2. The Website may restrict access from jurisdictions where online gambling is illegal.
12.3. Players are personally responsible for ensuring they comply with all applicable gambling laws in their area.
12.4. These Terms are governed by the laws of the Commonwealth of Australia, and any disputes shall be resolved in the courts of New South Wales.
13. Account Suspension and Termination
13.1. Wizbet reserves the right to suspend or terminate your account under the following circumstances:
- Breach of these.
- Submission of false verification data.
- Evidence of fraudulent or unlawful.
- Chargebacks or disputed.
- Responsible gambling.
13.2. Wizbet will make reasonable efforts to notify you prior to termination, except where immediate action is required.
13.3. Upon closure, any remaining balance (excluding bonus funds) will be refunded to your registered payment method, subject to verification checks.
13.4. Terminated accounts lose all access to promotions, loyalty points, and active gaming sessions.
14. Wagering, Wins, and Payouts
14.1. All wagers placed by players are final once confirmed by the system interface.
14.2. Any winnings are credited to your account immediately after a game round concludes.
14.3. Wizbet reserves the right to correct any errors or miscalculations in game payouts.
14.4. Winnings may be subject to taxation under the laws of your jurisdiction, and you are solely responsible for any tax reporting.
14.5. Progressive jackpot amounts displayed may differ slightly from real-time values due to data synchronization delays.
15. Limitation of Liability
15.1. Wizbet shall not be liable for:
- Losses arising from user error or misuse of the Website.
- Technical failures beyond our reasonable control.
- Delays, interruptions, or suspensions of access caused by system updates or maintenance.
- Indirect, incidental, or consequential damages.
15.2. The total liability of Wizbet for any claim shall not exceed the amount of funds deposited by the player.
15.3. Nothing in these Terms excludes liability in cases of negligence causing death or personal injury under Australian Consumer Law.
16. Complaints and Dispute Resolution
16.1. Players are encouraged to contact Customer Support regarding any concerns, complaints, or disputes. Email your issue to [email protected] with your account details and a clear description of the problem.
16.2. Wizbet aims to acknowledge all complaints within 24 hours and to provide a response within 10 business days where feasible.
16.3. Unresolved disputes may be escalated to an independent adjudicator or the local regulatory authority overseeing gaming practices.
16.4. Wizbet’s decision will be final unless otherwise directed by a competent Australian regulator.
17. Service Availability
17.1. Wizbet strives to ensure uninterrupted operation of its platform. However, system downtime, maintenance, or updates may occur periodically.
17.2. Scheduled maintenance times will be communicated in advance when possible.
17.3. Wizbet is not responsible for interruptions resulting from internet service providers or external network failures.
18. Links to Third-Party Websites
18.1. The Website may contain links to third-party resources for informational purposes.
18.2. Wizbet does not control or endorse such external websites and is not responsible for their content or privacy practices.
18.3. Access to third-party sites is at your own risk.
19. Force Majeure
19.1. Wizbet shall not be held liable for delays or failure in performance caused by events beyond reasonable control, including but not limited to natural disasters, war, telecommunications outages, or government restrictions.
20. Severability
20.1. If any part of these Terms is found invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full effect.
21. Entire Agreement
21.1. These Terms, together with any documents or policies referenced herein (including the Privacy Policy and Responsible Gambling Policy), constitute the entire agreement between the player and Wizbet.
21.2. In case of discrepancy between website content and these Terms, the English version of this document shall prevail.
22. Contact Information
If you have any questions or concerns relating to these Terms or the use of our services, please contact Wizbet Support:
Email: [email protected].
Operating Hours: 24/7 Customer.
